At Volé Candles, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer returns and refunds under the following conditions:
1. Returns
- Items must be returned within 3 days of delivery.
- Products must be unused, in original packaging, and in resellable condition.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
2. Refunds
- Refunds will be issued to the original payment method within 15 business days after receiving and inspecting the returned item.
- Shipping fees are non-refundable.
- If your refund is delayed, please check with your bank or payment provider.
3. Exchanges
- Exchanges are available for defective or damaged items.
- Contact us at info@bmd-corp.com to arrange an exchange.
4. Non-Returnable Items
- Gift cards, final sale items, and custom-made products cannot be returned.
To initiate a return or refund, contact us at info@bmd-corp.com with your order details.
